Terms of Service

1. Eligibility and acceptance

You must have legal capacity to contract and be at least 18, or the age of majority where you live. If you use Novastorm for an organisation, you confirm that you may bind it. Creating an account requires affirmative acceptance of these Terms and acknowledgement of the Privacy Policy. A third-party sign-in may create a limited authentication record first, but access beyond the legal consent screen requires the same acceptance. Mandatory consumer rights in your country prevail over conflicting provisions.

2. Service and your decisions

Novastorm provides AI-assisted advertising, content generation, campaign planning, publishing, budget automation, analytics, website indexing and third-party integrations. AI output may be inaccurate, incomplete, non-unique or unsuitable. You must review every campaign, claim, audience, budget, creative and output before use. Novastorm is not legal, tax, financial or professional advice and does not guarantee approval, reach, revenue, ROAS or any result.

The Service is primarily browser-based. It requires a reliable internet connection, JavaScript, necessary browser storage and a reasonably current browser. Connected advertising and analytics features require a supported third-party account, the permissions shown during connection and the provider's continued availability. Subscription access normally starts promptly after successful payment and account activation; generation, review and third-party publishing times vary.

3. Connected accounts and advertising spend

You authorise us to access and act on connected services only within permissions you grant. You remain the advertiser and are responsible for platform accounts, ad spend charged by ad networks, targeting, disclosures, pixels, leads, products, claims and compliance with advertising, consumer, privacy, intellectual-property and sector rules. Review automation and spending limits. Revoking access does not reverse campaigns or charges already made by a platform.

4. Content, data and permissions

You retain rights in content you submit and grant us a worldwide, non-exclusive licence to host, copy, transform and transmit it only as needed to operate, secure and improve the Service and follow your instructions. You confirm that you have all rights, notices, consents and lawful bases needed for content, customer lists, leads, pixels, websites and personal data.

You must truthfully identify AI-generated or materially manipulated content and provide every label, disclosure, permission and substantive human review required by law or a platform. You may not conceal provenance, misrepresent synthetic content as authentic, or use a person's name, image, likeness or voice without the required authority.

6. Acceptable use

You must follow the Acceptable Use Policy and connected-platform terms. You may not use Novastorm for unlawful discrimination, deception, malware, harassment, exploitation, prohibited surveillance, infringement, election interference, safeguard evasion or activities restricted by sanctions or export law. We may block content, automation or accounts where reasonably necessary for safety, law, platform compliance or system integrity.

7. Subscriptions, tax and renewal

The current Pro subscription is EUR €99 per month, with tax included where applicable. The final price, currency, billing period, included usage and tax are shown before purchase and the checkout display controls if it differs from general marketing copy. By pressing the final purchase button, you order a paid subscription and authorise recurring charges until cancellation. Cancel before renewal in billing settings; cancellation stops future renewal and access normally continues through the paid period. Price changes apply prospectively after required notice.

8. Fourteen-day refunds and withdrawal

You may request a refund of a Novastorm subscription charge within 14 calendar days after that charge by emailing [email protected] from the account email and identifying the charge. Approved refunds return to the original payment method; access for the refunded period may end. We may verify identity and refuse fraudulent or abusive requests. Bank processing time is outside our control.

This voluntary promise does not limit any longer or stronger mandatory right, including remedies for a defective or non-conforming digital service. The Refund and Withdrawal Policy contains the EEA withdrawal notice and model form. Cancellation alone stops future renewal; it is not a refund request.

9. Intellectual property

Novastorm software, branding and documentation belong to us or our licensors. No rights transfer except the limited right to use the Service. Rights in AI output vary by country and cannot be guaranteed; perform clearance checks before commercial use.

10. Availability and changes

The Service is provided on an “as available” basis. We may change or discontinue features, integrations or limits, with reasonable notice for material adverse changes where feasible. Beta features may fail and should not be used for critical activity. Nothing excludes warranties that cannot legally be excluded.

11. Suspension and termination

We may suspend or terminate for material breach, security risk, non-payment, unlawful use or platform requirements, normally with notice and an opportunity to cure where appropriate. Account deletion has a 14-day restoration period before permanent deletion, subject to legally required retention.

12. Liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, lost profit, lost data or third-party platform action. Our aggregate liability is limited to fees paid to us in the 12 months before the event. These exclusions and cap do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or liability and consumer remedies that law does not allow us to limit.

13. Business-user indemnity

Business users will defend and indemnify us against third-party claims caused by their content, ads, data, instructions, products, unlawful use or breach, to the extent permitted by law and excluding claims caused by our breach or misconduct. This does not apply to consumers where prohibited.

14. Law, complaints and disputes

Polish law governs and courts in Warsaw have jurisdiction, except consumers retain mandatory protections and courts available under the law of their residence. Submit a service or legal complaint to [email protected] and a billing or refund issue to [email protected]. Identify the account or charge, describe the problem and state the remedy sought. We respond within the period required by applicable law. Nothing requires arbitration or waives a non-waivable collective remedy.

15. Countries, updates and entire agreement

The Service is not offered where provision or use is unlawful, sanctioned or unsupported by our payment or platform providers. Country-specific mandatory law controls where these Terms cannot validly alter it. For material changes we provide reasonable notice and require renewed acceptance where appropriate. These Terms, the Privacy Policy, the Refund and Withdrawal Policy and checkout-specific disclosures form the agreement unless a separately signed agreement controls.

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